Do learners get course mentors or faculty support?
Yes. Students are assigned mentors and faculty support for academic guidance and queries.
Student Support
How do students interact with faculty in an online programme?
Learners can interact through live interactive sessions, discussion forums, and scheduled doubt-clearing sessions on the LMS.
Will I receive a student ID card?
Yes, a Learner Identity Card (Digital) is issued by the University through the Learner Portal after confirmation of admission.
How do I raise a grievance formally?
By following the escalation matrix (Levels 1-3) starting with raising a ticket via the Learner Portal > My Tickets. If
Will I have access to faculty for doubt-solving?
Yes, through the Faculty & Course Mentor connect through the Discussion Forum section.
What are the working hours of the student support desk?
The student support desk is available during standard working hours on weekdays and can be reached via phone, email, or
How long does it take to resolve support tickets?
Resolution timelines depend on the issue type; most academic/technical tickets are acknowledged promptly and resolved within defined SLAs via the